Information for Tenants

Rent Payments

Check your account and pay rent online via our tenant portal

Your logon details will have been provided with your welcome pack, or please contact us for assistance.


Deposit for all studios & apartments is £300

Cancellation Policy

View our Cancellation Policy (PDF, opens in a new window)

General Information & Maintenance

Please view our main website for general information about your stay at Hutton's Buildings Apartments, including an online form for reporting maintenance.

Home Information Pack App

This is your home information pack... all the details and information about your property can be accessed in our app (opens in a new window)

Home Information Pack

Covid-19 Policy

Please check for Covid-19 updates on our main student accommodation website

Tenant Information & FAQ

Tenant Information (PDF, opens in a new window)

West One Student Accommodation promotes positive relations between people and a culture of respect. Read our Equality & Diversity Policy

West One Student Accommodation are committed to providing a good standard of accommodation and an excellent service, but in the very rare event of something going wrong please see our Complaints Procedure

Broadband/Wi-Fi Finer Details

Broadband is provided by ASK4

Each tenant user account includes as standard the ASK4 100Mb/s package which is shared between all the personal devices being used at any one given time. Wi-Fi connection speeds of up to 50Mb/s are included but the speed achieved not only depends on your device but also how many other tenants are using Wi-Fi at the same time.

Read more details